|Before contacting tech support, have you tried to search for an answer to your issue? It's the fastest way to get an answer!|
Three options for contacting technical support:
|Initiate a live chat session with StudioPlus tech support.|
|Complete the following form and a support ticket will be automatically created for you.|
|Give us a call.|
Note: Instead of calling, give the Online Support Form a try! By providing us with the additional information on the form, you'll find that we are able to give you our fastest response by routing your request to the best possible support representative.
Option One - Chat Support
Have a quick question or need help finding something? Try chatting with one of our techs.
Option Two - Online Support Form
Only submit one issue per ticket so we can give each of your issues the attention they deserve.
Option Three - Call UsWhen contacting us by phone, don’t be surprised if you are prompted to leave a voicemail. If you are calling during our open support hours, be assured that our techs are currently on the phone helping other clients and will contact you back in order of priority. It is our goal to respond to all support issues within 24 hours and priority is given to clients that are completely down.
StudioPlus Support Hours
|5:00 PM – 9:00 PM|
Monday – Thursday:
|8:30 AM – 9:00 PM|
|8:30 AM – 7:00 PM|
Note: All times are US Central Time Zone.
Support Phone Number
Press '2' for Technical Support, and then select one of the following:
» Press '2' for support with StudioPlus Spectra, Stratus, or InspiredByYou.com.
» Press '3' for support with PhotoOne software.
Critical Support: During your call, you will be given an option to press a key for critical support. Critical support is reserved for clients that are experiencing a complete system failure, meaning the software is currently down on ALL computers.