Before contacting tech support, have you tried to search for an answer to your issue? It's the fastest way to get an answer!


Contact Technical Support

Three options for contacting technical support:

Initiate a live chat session with StudioPlus tech support.
Complete the following form and a support ticket will be automatically created for you.
Give us a call.

Note: Instead of calling, give the Online Support Form a try! By providing us with the additional information on the form, you'll find that we are able to give you our fastest response by routing your request to the best possible support representative.


Option One - Chat Support

Have a quick question or need help finding something? Try chatting with one of our techs.




Option Two - Online Support Form

Only submit one issue per ticket so we can give each of your issues the attention they deserve.

Company Name:
Customer Account Number:
(Check your Help > About screen)
First Name:
Last Name:
Phone Number:
Email Address:

What StudioPlus product are you using?

Spectra (Check your Help > About screen)
InSpiredByYou.com
Stratus

What is your operating system?

How should we contact you?

What's going on? Give us a brief description of the issue you're having.

Now, can you give us any more details?

We want to help you solve your problem as quickly as possible. Any additional details you provide will help us do that. If available, please give us specific information about such things as:

» Error messages: If you receive an error message, what is the exact error message on your screen?
» Problem description: What exactly is the software is doing?
» Timing: When did the problem start?
» Sequence: Did anything else happen around the time the problem started, like a system update or computer crash?
» Troubleshooting: What troubleshooting have you already tried to resolve the issue?

Details:

Thanks for the information! And remember, just submit one issue per ticket.



Option Three - Call Us

When contacting us by phone, don’t be surprised if you are prompted to leave a voicemail. If you are calling during our open support hours, be assured that our techs are currently on the phone helping other clients and will contact you back in order of priority. It is our goal to respond to all support issues within 24 hours and priority is given to clients that are completely down.


StudioPlus Support Hours

Sunday:
5:00 PM – 9:00 PM
Monday – Thursday:
8:30 AM – 9:00 PM
Friday:
8:30 AM – 7:00 PM
Note: All times are US Central Time Zone.


Support Phone Number

763.552.5500

Press '2' for Technical Support, and then select one of the following:

» Press '2' for support with StudioPlus Spectra, Stratus, or InspiredByYou.com.
» Press '3' for support with PhotoOne software.

Critical Support: During your call, you will be given an option to press a key for critical support. Critical support is reserved for clients that are experiencing a complete system failure, meaning the software is currently down on ALL computers.