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FAQs

Answers to those popular questions


Q: Are there video tutorials to help me set up and learn myStratus?

Yes. We have a comprehensive library of training videos available for you to watch whenever you wish.

View a list of myStratus training videos

Q: What kind of support will I get if I have questions?

During US business hours, we have a fabulous support team available to answer your questions. Just call or email whenever you need help. In addition, we pride ourselves on our self-help material that’s just a fingertip away, available 24×7.t team available to answer your questions. Just call or email whenever you need help. In addition, we pride ourselves on our self-help material that’s just a fingertip away, available 24×7.

View the myStratus WEB online help

View the myStratus DESKTOP online help

Q: Who owns my data?

You do! The myStratus Terms of Use explicitly state, “The content available through the site services shall remain the property of the individual or entity that transmitted the content to StudioPlus (…)”

Read the TOU for full details

Q: It makes me nervous to have someone else store my data!

We understand! One of the risks with any cloud-based service is the provider controls access to YOUR data. If they close their doors, what happens to your valuable data? With myStratus, you can export all your data to Excel spreadsheets, which you can download to your local system for your own peace of mind. As a company, we strongly believe no one should entrust their data to a company that does not give full access.

Q: Can I transfer my data from another program over to myStratus?

Yes! myStratus can import client and price list information from any standard CSV or Excel file. In addition, any appointments you have in your Google calendar can also sync over to myStratus. If you are a current Spectra user, ALL your Spectra data can be transferred to myStratus. Discuss your Spectra data conversion options with a StudioPlus representative.

Q: Does myStratus include credit card processing?

Yes, myStratus offers fully integrated credit card processing. We have partnered with TSYS (formerly Cayan®) in the United States, eWAY® in Australia & New Zealand, and Global Payments® in Europe and Canada. The process is simple and is fully PCI compliant. You can even add a credit card swiper to streamline the process. You pay any credit card processing fees directly to your credit card processor.

Q: What are the system requirements for running myStratus?

myStratus Web App: Use any Mac, PC, or mobile device with an Internet connection and one of the following compatible browsers:

  • Google Chrome 83.x (or greater)
  • Firefox 77.x (or greater)
  • Microsoft Edge 83.x (or greater)

myStratus Mobile App: Requires iOS 7.0 or later for the iPhone, iPad, and iPod Touch. Requires OS 4.0.3 or later for Android devices.

myStratus Desktop App: myStratus Desktop will run best on a Microsoft Windows 7, 8, or 10 operating system with at least 2 GB of RAM, a Pentium III processor, and 500 MB free hard drive space. Note: Earlier versions of Windows are no longer supported by Microsoft and do not support the components needed to run myStratus Desktop.

Q: Can I access myStratus data from my smart phone, iPad, or other mobile device?

Yes! First, if your mobile device has an internet connection and a compatible browser, you can access your data through your browser. Second, if you have an iPhone/iPad or Android device, you can download the myStratus mobile app.

Q: How is my data protected?

First, all your live data is automatically replicated between multiple drives simultaneously, to protect you from any hardware failure. Second, we always maintain a real-time backup of your data in separate data centers to protect against catastrophic outages. Third, we always maintain 12 monthly backups in archival storage.

Q: How are my images and other files protected?

For maximum reliability, every file on your myStratus Drive (cloud storage) is replicated on six different drives which are divided between two data centers in different regions of the country!

Q: What if I sign up for myStratus and decide it's not right for me?

No problem! Cancel at any time. No fee for your first 30 days, so if you cancel during that time frame, you will not be charged. Within the first 30 days, our team is here to ensure that myStratus is up and running in your business.

Q: Can I cancel whenever I wish?

Yes, we don’t have contracts.

Q: Are you going to block my access to my data if I cancel?

Certainly not! The myStratus Terms of Use explicitly state, “The content available through the site services shall remain the property of the individual or entity that transmitted the content to StudioPlus (…)”

Read the TOU for full details

Q: Does it work on a Mac?

No.

Q: How does user licensing work? How many computers can I install it on?

You can have the software installed on as many computers as you want. The only limitation is how many users are logged in at the same time. If someone logs out, then someone else can log in.

Q: Do you have a local/non cloud version?

Yes… We call it ‘Spectra’.

Q: What happens if I don’t have an internet connection?

You can still access your mobile app without an internet connection. But without internet, you cannot use the myStratus Desktop application. The best workaround to this is to have a mobile WI-FI hotspot on your phone. If you do ever lose internet for extended periods of time, then you can simply switch to your phone’s hotspot until it’s back.

Book your demo today

See what myStratus could do for you.

Book a demo with one of our myStratus coaches to see how we can help you to grow your photography services business.

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