Contact Technical Support

We're here for you.

Our self-service resources can solve many common issues, but sometimes you need a real person who can listen, ask the right questions, and help you find a solution.

Choose the contact option that works best for you, and a real member of our team will help with your request.

Option 1

Chat Support

Have a quick question or need help finding something? Try chatting with one of our techs.

If we’re away during support hours, you can still send a message — give us as many details as possible and we’ll get back to you as soon as we can.

See bottom right of your browser for chat access.

Option 2

Email Tech Support

Please submit one issue per ticket so we can give each of your issues the attention it deserves.

Any additional details you provide help us solve your problem faster.

Help us help you faster.

When contacting us by email or phone, please include your name, phone number, and the best time to reach you — plus specific details such as:

  • Error messages: the exact error message on your screen.
  • Problem description: what exactly the software is doing.
  • Timing: when the problem started.
  • Sequence: anything else that happened around that time, like a system update or computer crash.
  • Troubleshooting: what you’ve already tried to resolve the issue.
Option 3

Phone Support (Callback)

Call 763.552.5500 and press 2 for Technical Support. Leave a voicemail and we’ll return your call as soon as possible, usually within 24 hours.

Priority is given to studios that are completely down.

StudioPlus phone support hours

Monday – Friday, 8:30 AM – 5:00 PM

All times are US Central Time Zone.