Documentation

Refunding a Customer Deposit

Follow these steps to refund a customer deposit:

  1. Open the client and go to the Summary tab.

  2. Find the deposit in the Financial Transactions list and double-click to open it.

  3. Click Refund This Deposit on the ribbon.

    Refunding a Customer Deposit in Stratus - screenshot 1

  4. The Refund Customer Deposit window will open.

    Refunding a Customer Deposit in Stratus - screenshot 2

  5. Complete the Refund Method and Amount.

  6. Click OK when finished. The software will automatically create the refund and a $0 invoice. Both the original deposit and and refund will be applied to the new invoice so no deposits remain outstanding.

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