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Troubleshooting Google Sync Setup

  NOTE: This feature is available in the Essential, Professional, and Enterprise versions of both Spectra and Stratus Desktop.

Description #

ATTENTION!

Our Technical Support Team only supports syncing issues between Google Calendar and Spectra/Stratus. If you are experiencing issues with Google Calendar and your mobile device, please contact Google for troubleshooting methods.

If you are having trouble with Google sync, here are some things you can
check to make sure everything is set up correctly. To dig a little
deeper, you can also read our “Having trouble with Google Sync?”
blog post. It will help you troubleshoot specific error messages and
explain how to use your Control Center logs to pinpoint problems. If
you’re still experiencing issues or errors, please contact technical
support for assistance. Note: We cannot guarantee how Google Sync will interact with third-party scheduling apps. As these apps have their own syncing methods, they may not be compatible with the sync to Spectra/Stratus.

ATTENTION!


Due to changes made by Google, the Google sync feature requires Spectra 2022 Volume 1 Service Release 1 or later. Previous versions of Spectra are not compatible with Google. There are no compatibility issues with Stratus.

Troubleshooting Tips #

Google sync is only available for people who have been set up as users in Spectra/Stratus. A user is anyone that can be selected as the photographer, the assistant, or can have an appointment assigned to them. To see which users can set up Google sync, go to Maintenance > General (Studio) > Users. Resources such as locations or rooms can NOT sync with Google.

» Each user must sync to a different Gmail account.
» Log in to the software as the appropriate user. Go to Maintenance > Preferences > User Preferences > Google tab and verify the following settings:

  • The Enable Google Sync box must be checked.
  • Make sure the Google account has been authenticated. How can you tell? If the account has been authenticated, the button will say Remove My Google Account. If the button says Authenticate My Google Account, click the button and proceed with authentication. This process will prompt you to enter your gmail account and password. Note: If you change your Gmail password, you’ll need to remove and re-authenticate your account in the software using the updated password.
  • An existing Google calendar has been selected. Note: You can sync each Spectra/Stratus user to a single Google calendar.
  • The Populate buttons are checked to get older appointments to sync over. (These boxes will automatically uncheck after all previous appointments are synced over.)
  • Check Send New, Modified, and Deleted Google Appointments to Spectra/Stratus if you want a two-way sync.
  • Check Download Tentative, Non-Confirmed Appointments if you have an Android or HTC phone, or if the Google account you are syncing to is not the primary account on the phone.
  • Check Send New and Modified Google Contacts into Spectra/Stratus if contacts should also be synced. (Optional)
  • If syncing contacts, make sure an existing Client Group is selected. To create a new group specifically for your Google sync, go to Maintenance > Client > Client Groups. (Optional)
  • Check Email Warnings and Errors to Me and enter the email address for these emails. (Required)
  • Check Email Detailed Sync Logs to Me. (These emails are optional, but can be very helpful when the sync process is first started. After a few days of syncing, feel free to uncheck this option.)
» Make sure emailing has been set up in the software. These settings are located on the Email tab in Maintenance > Preferences > Company (Studio) Preferences. See also: Setting up Email
» [Spectra user ONLY] Make sure the Google Sync Processor job is enabled in the Control Center. This job controls the syncing process for all users that have enabled the Google sync option. In the software, go to Utilities > Control Center. See also: Control Center

  • Make sure the Google Sync Processor job is enabled.
  • Verify the syncing schedule.
  • Make sure the computer selected to run the job is correct. Note: This computer must be on AND have an Internet connection to successfully perform the sync.
  • When finished, save your settings and then restart your computer.
» Set up your mobile device to sync with Google. Consult your mobile phone provider for assistance or check the owner’s manual for your phone for more information. 

Additional Resources #

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