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Stratus Help
Documentation

Getting Help

We’ve got the resources you need within the software and on the StudioPlus website. Take a look below.

Finding Help Within Stratus #

Help Menu #

The Help menu is always in the upper right corner of the software. Check out the different ways to access the Help menu. See also: Help Menu

Getting Help in Stratus - screenshot 1

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Hover Help #

Some screens have hover help, anytime you see the icon with the I, simply hover over it and you’ll see helpful info.
Getting Help in Stratus - screenshot 2

Dynamic Help #

Find specific answers throughout the software by clicking F1 on most of the screens or one of the many Help buttons provided. Whether you’re working with the calendar, importing clients, creating your price list, etc., the online help should open to just the right spot!

Getting Help Online #

Finding the answers you need may be easier than you think! Many self-help tools are available on the StudioPlus website.

  • Online Chat – Help is just a click away with our online chat! You can chat with a live tech support person from the Help menu in the software (shown above) or from the bottom, right corner of any page of our site.

    Getting Help in Stratus - screenshot 3

  • Blogs – The StudioPlus blog –  the best way to get the most up-to-date information about the company, current releases, software tips, and more.
  • Search Tool – Search our entire website or narrow your search to just the support documents.
  • Training Videos – StudioPlus maintains a complete library of training videos designed to help you make the most of the features in the software.
  • Online Help – The web version of the user guide, found on the Documentation page of our website, is always the most current.
  • Knowledge Base – These helpful articles feature how-to’s, troubleshooting tips, release notes, and FAQs.

    Getting Help in Stratus - screenshot 4

Contacting Tech Support #

From online services to expert telephone support, we at StudioPlus Software offer several avenues of technical assistance so you can be assured of having your questions answered quickly and professionally. You can reach us in any of the following ways:

Email #

Support@StudioPlusSoftware.com (or click Email Technical Support from the Help menu)

Web #

www.StudioPlusSoftware.com

Telephone #

(763) 552-5500, Option 2

Support Hours #

Monday – Friday 8:30 PM – 5:00 PM (Times are Central Standard time – USA)

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ATTENTION!Phone and email technical support and software upgrades are available at no charge if you are enrolled in a StudioPlus MaintenancePlan (Spectra) or are a current subscriber (Stratus). You have a certain period of maintenance included with the purchase of Spectra. Otherwise, if you are not currently enrolled in the Maintenance Plan, there maybe a per-call charge for technical support.

Please see the Technical Support page of our website or call StudioPlus sales at (763) 552-5500, option 3.

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Email, chat, and phone support are included with every Stratus subscription. We’re here to help you build a successful business.

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Call 763-552-5500