We’ve got the resources you need within the software and on the StudioPlus website. Take a look below.
Finding Help Within Spectra/Stratus #
Help Menu #
The Help menu is always in the upper right corner of the software. Check out the different ways to access the Help menu. See also: Help Menu
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Hover Help #
Some screens have hover help, anytime you see the icon with the I, simply hover over it and you’ll see helpful info.
Dynamic Help #
Find specific answers throughout the software by clicking F1 on most of the screens or one of the many Help buttons provided. Whether you’re working with the calendar, importing clients, creating your price list, etc., the online help should open to just the right spot!
Getting Help Online #
Finding the answers you need may be easier than you think! Many self-help tools are available on the StudioPlus website.
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Online Chat – Help is just a click away with our online chat! You can chat with a live tech support person from the Help menu in the software (shown above) or from the bottom, right corner of any page of our site.
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Blogs – The three StudioPlus blogs – Company, Support, and Learning – are the best way to get the most up-to-date information about the company, current releases, software tips, and more. Subscribe to them!
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Search Tool – Search our entire website or narrow your search to just the support documents.
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Training Videos – StudioPlus maintains a complete library of training videos designed to help you make the most of the features in the software.
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Online Help – The web version of the user guide, found on the Documentation page of our website, is always the most current.
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Knowledge Base – These helpful articles feature how-to’s, troubleshooting tips, release notes, and FAQs.
Contacting Tech Support #
From online services to expert telephone support, we at StudioPlus Software
offer several avenues of technical assistance so you can be assured
of having your questions answered quickly and professionally. You can
reach us in any of the following ways:
Email #
[email protected]
(or click Email Technical Support
from the Help menu)
Web #
Telephone #
(763) 552-5500, Option 2
Support Hours #
Monday – Friday 8:30 PM – 5:00 PM (Times are Central Standard time – USA)
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Phone and email technical support and software upgrades are available at no charge if you are enrolled
in a StudioPlus MaintenancePlan (Spectra) or are a current subscriber (Stratus).
You have a certain period of
maintenance included with the purchase of Spectra. Otherwise, if you are not currently enrolled in the Maintenance Plan, there
maybe a per-call charge for technical support.
Please see the Technical Support page of our
website or call StudioPlus sales at (763) 552-5500, option 3.
