Communication Maintenance
Email Categories
Last Updated: July 15, 2026NOTE: This feature is available in the Essential, Professional, and Enterprise versions of both Spectra and Stratus Desktop. NOTE: Email categories are primarily designed to function with the StudioPlus Mail service. Refer to Emailing with StudioPlus Mail for more information about this service. Email categories can help organize your email analytics by enabling you to “tag” emails by category,...
Communication Outcomes
Last Updated: July 15, 2026NOTE: This feature is available in the Essential, Professional, and Enterprise versions of both Spectra and Stratus Desktop. Use communication outcomes to track the outcome of a sales call. For example, did the client book a session, are they interested but not now, or did they just say “No.” Go to Maintenance > Communication > Communication Outcomes....
Communication Results
Last Updated: July 15, 2026NOTE: This feature is available in the Essential, Professional, and Enterprise versions of both Spectra and Stratus Desktop. Use communication results to track the result of a call (i.e., “no answer,” “busy signal,” “left voicemail,” etc.) Go to Maintenance > Communication > Communication Results. .
Email Boxes
Last Updated: July 15, 2026NOTE: This feature is available in the Essential, Professional, and Enterprise versions of both Spectra and Stratus Desktop. Email boxes are set up to receive incoming emails. These can be assigned to departments. For example, you can create a ‘Sales’ email box that would receive all incoming email for the sales department. Use Email Boxes maintenance to...
Email Signatures
Last Updated: July 15, 2026NOTE: This feature is available in the Essential, Professional, and Enterprise versions of both Spectra and Stratus Desktop. Create Email Signatures to be used on your emails.Go to Maintenance > Communication > Email Signatures. Click New to add an email signature and then type in basic information and/or cut and paste graphics, such as your logo, into...
Email Statuses
Last Updated: July 15, 2026NOTE: This feature is available in the Essential, Professional, and Enterprise versions of both Spectra and Stratus Desktop. Email Statuses are used to track the current status of each of your email messages. To create your email statuses, go to Maintenance > Communication > Email Statuses. If you track multiple email types, you can create a unique...
Email Types
Last Updated: July 15, 2026NOTE: This feature is available in the Essential, Professional, and Enterprise versions of both Spectra and Stratus Desktop. Email Types are use to distinguish between various categories (or types) of email messages you may send. Using email types helps you sort and filter your email messages, as well as allows you to track the progress (or status)...
Phone Call Types
Last Updated: July 15, 2026Go to Maintenance > Communication > Phone Call Types. Use Phone Call Types maintenance to create a list of all the types of phone calls your studio makes. Select a type from the drop-down list when creating phone call records.